In the first ten minutes
Move to a safe location if it is safe to do so. Call 911 if anyone is injured or vehicles are not driveable. Turn on hazard lights. Do not admit fault. Get the other driver's licence, plate, insurance company name, and policy number. Photograph all vehicles, the scene, the road conditions, and any injuries that are visible. Get the names and phone numbers of any witnesses.
In the first day
If police did not attend, you must file a self-report collision form (OPP-170 or municipal equivalent) within 24 hours where total damage exceeds the provincial reporting threshold. Notify your insurer of the accident as soon as practicable. Most policies require notice within 7 days of an accident giving rise to an accident benefits claim. Do not give a recorded statement to anyone other than your own insurer before talking to a lawyer.
In the first week
See a doctor even if symptoms feel minor. Soft tissue injuries often present in full only days later. Keep every receipt: prescriptions, parking at appointments, taxis, mileage to and from treatment. Start a written log of symptoms by day. Decline the at-fault insurer's adjuster who asks for a recorded statement.
Accident benefits vs tort claim
In Ontario every collision involves two parallel claim streams. Statutory Accident Benefits Schedule (SABS) is a no-fault claim against your own insurer for medical and rehabilitation funding, income replacement, attendant care, and other benefits. Tort claim is the negligence action against the at-fault driver for general damages, future income loss, future care, and loss of enjoyment of life. Both run simultaneously. Both have strict deadlines.
The deadlines you cannot miss
OCF-1 application for accident benefits is typically filed within 30 days of receiving the package from your insurer. Limitations Act basic limitation for tort claims is two years from the date of accident (with some carve-outs for delayed discovery and minors). Municipal claims (e.g., against a city for ice on a sidewalk) often require 10-day written notice. Speak to a lawyer in the week of the accident, not the year of it.
When to call a personal injury lawyer
Immediately if anyone is seriously injured. The same week if your injuries persist beyond a few days, if you cannot work, if the at-fault driver disputes liability, or if you are being pressured to sign anything. Most personal injury lawyers in Canada work on contingency, meaning no fee unless you recover. Initial consultations are free.